What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We asked for an upgrade, not a refund

    Asked by stellaservice on February 22, 2014 at 04:58 AM



    yesterday we sent you an email asking why you didn't process the upgrade from Free Plan to premium Plan.


    Instead of upgrading our account as requested, you refunded our credit card!


    We didn't want a refund: we need only an upgrade.


    Please tell us exactly how we can upgrade our account from Free to Premium.


    Best regards

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    JotForm Support

    Answered by liyam on February 22, 2014 at 11:45 AM

    Hello stellaservice,

    According to my colleague, Mike_T from this post, He just canceled and refunded your subscription order due to the lack of username in the payment process.  This is  why your subscription was just canceled and refunded to you.  

    But this does not mean we're rejecting your upgrade.  What we'd like for you to do is to resubscribe with us so for your username to be included in the order for proper processing and organization of records.

    Here is the correct link for you to subscribe: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=stellaservice

    Once you follow and subscribe from the link provided, your account will automatically be upgraded.

    Please do let us know if you have further questions or concerns.