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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Mission-Critical Shortcoming

    Asked by iSJ56 on February 22, 2014 at 12:29 PM

    As I'm sure you are aware, user experience is everything and ease of use determines whether the end user will complete the process es we want them to complete.

    I just built a form to facilitate uploading of video files, where the objective is to get smartphone users to record videos and upload them right away, as opposed to just having them on their phones with the "INTENTION" of uploading later, which they rarely get around to doing. It is absolutely critical that the users are able to upload the videos immediately, without the need to go home, transfer from their phones to desktop, then convert the video file, then upload via my form. Such a process would virtually guarantee that 99% of the videos recorded will never get uploaded.

    When I tried to test the form I created using my iPhone, I got an error message upon clicking "Submit", listing the file types that could be uploaded. iPhone video is saved on the phone within a ".MOV" container. Since your uploader does not support .MOV extensions, I could not upload an iPhone video.

    I love JotForm and the crisp, clean elegant look of the forms it produces, but this discovery is a virtual nightmare for me.

    Is there ANYWAY you can make .MOV video files uploadable via a JotForm form?


    Looking forward to a timely response with a miralce attached!


    Best regards,

    Robin Belle

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    JotForm Support

    Answered by Welvin on February 22, 2014 at 03:40 PM

    Hi Robin,

    .mov file is acceptable in our File Upload field, but we recommend the Single File Upload option. You are currently using this so this should work. I would also suggest adding all caps extension, .MOV. Check this guide: Upload Field Allowed File Types. This is also a known issue to the limitation of iOS browsers, specially with Safari on iPhone. 


    Let me also add some facts with using File Upload field on iOS devices (iPhone & iPad), let me enumerate it below:

    1. You can choose either to "Take Photo or Video" or "Choose Existing" when using the Single File Upload field.

    2. You cannot take a Photo or Video when you use Multiple File Upload field. You can only select from the device's gallery.


  • Profile Image
    JotForm Support

    Answered by Welvin on February 22, 2014 at 03:45 PM

    By the way, also, check your File Size Limit: Changing the Upload Size Limit. A few seconds video on a mobile device would sized up to 3 to 5mb, specially if you taking an HD Video.


  • Profile Image

    Answered by iSJ56 on February 22, 2014 at 05:58 PM

    Thanks JS,

    I resolved the issue after finding a previous question similar to mine, where the guy figured out how to add extensions. I wasn't aware I could change the upload size limit though, so thanks very much for that heads up! Will take your advice on the all caps version as well.