No autoresponse for edited form

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    NRCsupport
    Asked on February 22, 2014 at 05:59 PM

    I've included the <edit form> field on my autoresponse message. When the user submits a new form, they receive the autoresponse message. But if they click the <edit> field, change the form and resubmit it, they don't get another autoresponse. Is this deliberate or a bug?

    I automatically receive notification of the resubmission, but the user does not.

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    lexposure
    Answered on February 22, 2014 at 08:56 PM

    I just asked the same question

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    ashwin_d
    Answered on February 23, 2014 at 02:09 AM

    Hello NRCsupport,

    There is no built in feature to achieve your requirement. Auto responder will not trigger when the form submission is edited and it will only trigger the notification. 

    You may like to check the following thread on which one of my colleagues has provided a nice workaround: http://www.jotform.com/answers/138953-How-to-send-autoresponder-when-a-form-submission-is-edited

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    NRCsupport
    Answered on February 23, 2014 at 01:57 PM

    Thanks, yes that did help a lot.

    There is a bit of a problem with that method. The hidden fields get included in the emailed message. If I force to exclude them (by hiding them between form collapses) then they do not get filled in on editting the submission, so they are effectively blank when resubmitting.

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    Cesar
    Answered on February 23, 2014 at 03:12 PM

    If it's a matter of excluding the hidden field data from the Email Alert, I would suggest to just remove these fields from the Email Notification. And leave the fields where they can continue to be populated on the form. Instead of hiding them between form collapses as this wont work.

    Do let us know if you need asssitance on this . Thank you.

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    NRCsupport
    Answered on February 23, 2014 at 03:31 PM

    The problem with deleting them is that (according to the instructions appearing on the screen while creating the message) if you unlock the table in order to alter it, the email will no longer omit empty fields.

    On my form there will normally be a lot of empty fields, so I prefer to be able to exclude them. So it is less of a hassle to allow these two fields to be included. I've moved them to the bottom of the form so that they come nearly at the end of the email.