What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why don't checked boxes show up in emails?

    Asked by stephenjacques on February 22, 2014 at 11:34 PM

    Hello there

    when receiving a form by email, the following check boxes when ticked do not appear in the message:




    please advise.


    stephen deplanque

    Page URL:

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    JotForm Support

    Answered by EltonCris on February 23, 2014 at 04:01 AM

    Hi Stephen,

    It seems some of the field variables including the fields you've mentioned are missing on your form notification.

    This is the reason why they do not appear on the email. Recreating your notification email should fixed the problem. Just delete the existing notification email and create a new one.

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    Answered by stephenjacques on February 23, 2014 at 04:30 AM
    hello EltonCris,
    I indeed forgot to update my notifications
    thanks for the help!
    Le 23 fr. 2014 20:01, JotForm Support Forum a rit :
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    JotForm Support

    Answered by EltonCris on February 23, 2014 at 04:31 AM

    You're welcome!