What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my support questions are gone after changing username

    Asked by nizar.g.qassis on February 23, 2014 at 03:40 AM


    yesterday i asked you to change my username from oleaarts to nizar.g.qassis

    and my support questions are gone


    thank you,

    Nizar G. Qassis

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    JotForm Support

    Answered by EltonCris on February 23, 2014 at 04:29 AM

    Hi Nizar,

    That must be the reason why. As far as I know forum doesn't have yet the ability to transfer asked questions to the new username. As of checking with your old username, you have 3 questions asked including the username request.

    Here are the 3 threads:




    I'm afraid you can't access these threads since they are marked as private. I can turn this into a public thread so you can view it while logged in to your new username. Would you like us to do so? Kindly confirm.


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    Answered by nizar.g.qassis on February 23, 2014 at 06:58 AM


    no you don't have to do that, it's just more professional to keep everything even when changing the username,, that's all, thank you,

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    JotForm Support

    Answered by NeilVicente on February 23, 2014 at 07:02 AM


    I have submitted a ticket to have this aspect of the forum improved.

    Thank you for your input.