What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    what happens after payment is completed

    Asked by marleykh555 on February 23, 2014 at 02:16 PM
  • Profile Image

    Answered by Cesar on February 23, 2014 at 03:35 PM

    This may depend on the type of payment you are speaking of. If you are refering to the payments that are perform on the payments added to you forms. Then you will need to access the web service that was used on your payment tool to access those payment.

    eg. If you used the PayPal Payment tool, access your PayPal account to review the payments that have been made to you.

    If you are refering to an upgrade you have attempted to perform on your JotForm account. Normally the upgrade should take place shortly after performing the payment. In the case you feel it has taking too long for the upgrade to be performed. Kindly reply to us informing us on this, an do provide the transaction id of the order that refers to the upgrtade you wanted to perform. This way we can assist your further.

    Thank you.