What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade my account

    Asked by janisw08 on February 23, 2014 at 05:45 PM

    How do I adjust the plan I am on? I was not aware that it would auto-renew the payment. I saw it pop up on my AMEX this month. I plan on purchasing a plan again, but it is not needed as of now. 


    Thank you!

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    JotForm Support

    Answered by ashwin_d on February 23, 2014 at 09:29 PM

    Hello janisw08,

    Upon checking your account, I found that you have downgraded your account successfully. You will not be billed again, but your account will stay Premium until March 15, 2014 for the time you have already paid.

    Do get back to us if you have any questions.

    Thank you!