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  • Profile Image

    URGENT - Spam overload - possible identity or credit card theft

    Asked by archivemanagement on February 23, 2014 at 07:50 PM

    Over the past week (approximately) two of our forms have been inundated with spam, to the point that I needed to disable the form for a time. The spam continued even after I disable the form (albeit is lower quanitites). Eventually the ongoing spam caused our quota to be reached, necessitating that i upgrade our subscription from the free monthly service to the premium version. 

    I do not paying for the service, but I do object the way that I was forced into having upgrade. Your forms have captcha but despite this we continued to receive spam. Particularly concerning is the fact that the spam continued even after we disable the form, suggesting that perhaps your system was compromised??

     

    As I draft this message it has just occurred to me that I received an email with a link to upgrade our service with you (as I could not afford for our forms to be down) and in my haste it may well be that the email I received was in fact a scam in it's own right and now it is possible my credit card details have been stolen??

     

    Could you please advise urgently;

     > Has your service been compromised

    > What has caused the spam and subsequent 'over quota' 

    > Do you send emails, in the event of over quota, with links to make payment?

    > Has my account or credit card details been compromised?

     

    Look forward to your urgent response

    Peter Neumeister

    Page URL:
    http://securedoc.com.au/contact-us/

    credit card Emails email scam message
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 23, 2014 at 10:30 PM

    Hello Peter,

    Here are answers to your query:

    > Has your service been compromised

    No.

    > What has caused the spam and subsequent 'over quota' 

    Please be noted that having captcha fields in your from will be effective if there is a automated attempt to send spam submissions. It cannot prevent, if there is a human attempt to send spam submissions.

    You can take advantage of our unique submission feature to block multiple submissions from one system of one IP address by setting the "Loose check" or "Strict Check" respectively. Here is a guide to help you set unique submission:  http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    You can also use our unique question feature to prevent from submitting duplicate submissions. Example: You can set one of your forms question (like cell number or email address) to be a unique question. This will not allow a user to use the same cell number or email address to submit your form. Here is a guide to help you:  http://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    > Do you send emails, in the event of over quota, with links to make payment?

    Yes we do send warning emails when you are close to your submission limits or reached your submission limits. 

    > Has my account or credit card details been compromised?

    No. We never store any credit card details. Payments are processed by our payment partners (In your case Plimus). 

    DO get back to us if you have any concerns.

    Thank you!