Account Suspended / Cannot log in or edit forms.

  • Profile Image
    Derrick Jacobus 
    Asked on September 23, 2021 at 01:48 PM
  • Profile Image
    Vanessa_T
    Answered on September 24, 2021 at 12:16 AM

    May I ask if you own the form? Currently, the account is suspended.

    The account is owned by kil***5k@gmail.com which is different than the one you have provided.

    If you own this account, please provide the complete email address so we can provide you the next step to reactivate the account.

  • Profile Image
    Derrick Jacobus 
    Answered on September 24, 2021 at 06:11 AM
    My apologies. That’s my personal email address.
    I don’t know why the account is suspended and yes, I created and own the form.
    The email address is CC’ed here. Kiltrun5k@gmail.com.
    Det. Derrick Jacobus #1887
    High Technology Crimes Unit
    Internet Crimes Against Children
    Gloucester County Prosecutor’s Office
    70 Hunter Street | Woodbury, NJ 08096
    PO Box 623 | Woodbury, NJ 08096
    Main: 856.384.4500
    Direct: 856.384.5537
    Fax: 856.384.5626
    djacobus@co.gloucester.nj.us
    www.co.gloucester.nj.us
    Sent from my mobile device - Pardon the mistakes!
    ...
  • Profile Image
    Richie_P
    Answered on September 24, 2021 at 12:30 PM

    It seems your account was auto suspended by our phishing detector due to your form https://www.jotform.com/form/211614527936054 collecting PIN/Password which violates our terms of use.

    In order to lift the suspension we would have to delete the guilty field in your form.

    We would also suggest that you update your account email address with your work address showing your website domain as you're using your own logo.

    Let us know if you wish to comply with our terms.

  • Profile Image
    Derrick Jacobus 
    Answered on September 24, 2021 at 12:44 PM
    Yes you can delete the field even though we use it in our forensics lab.
    I will update the email address as soon as I can get back into the account.
    Det. Derrick Jacobus #1887
    High Technology Crimes Unit
    Internet Crimes Against Children
    Gloucester County Prosecutor’s Office
    70 Hunter Street | Woodbury, NJ 08096
    PO Box 623 | Woodbury, NJ 08096
    Main: 856.384.4500
    Direct: 856.384.5537
    Fax: 856.384.5626
    djacobus@co.gloucester.nj.us
    www.co.gloucester.nj.us
    Sent from my mobile device - Pardon the mistakes!
    ...
  • Profile Image
    gerardw
    Answered on September 24, 2021 at 11:59 PM

    We have deleted the offending fields on the form and activated your account.