What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I completed a jotform and submitted it as a test but it did not come through to my email.

    Asked by brownsart on February 23, 2014 at 11:46 PM
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    JotForm Support

    Answered by ashwin_d on February 24, 2014 at 02:05 AM

    Hello brownsart,

    Upon checking your last few edited forms, I did not find any issue with that. You should be receiving the submission emails normally.

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    /var/log/jotform/amazonSES.log:[24/Feb/2014:02:02:36 -0500] 40528013589355 AmazonSES Sent email to donaldbrownart@gmail.com -  MessageID:0000014462b3d394-e6000af4-a8ba-401f-82e8-063450f3f5ff-000000 - RequestId:a3f28c18-9d21-11e3-9f05-872bed662736

    Please check and get back to us if you have received this submission email. You may also like to check your spam folder.

    Thank you!

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    Answered by brownsart on February 24, 2014 at 05:10 AM
    Dear Jotform
    Thank you for your prompt reply and for resolving this matter.
    Donald Brown
    Sent from my iPad
    ...