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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form missing from "my forms"

    Asked by audabee on February 24, 2014 at 12:25 AM

    Hi,

    weird one here: this form is missing from both my and user's list

    I thought at first it might've been archived, but it's not and it doesn't appear when searched.

    help!

    https://secure.jotform.co/form/33516848702862

    My Forms JotForm secure. and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 24, 2014 at 02:12 AM

    Hello audabee,

    Upon checking your account, I found this form to be very much in your account. Please see the screenshot below:

    If you are still unable to see this form in your account, you may like to clear your browser cache. The following guide should help you clear browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by audabee on February 24, 2014 at 02:15 AM

    Well, that's embarrassing! Thank you, Aswhin!!! It never occured to me that she gave the form a (non descriptive) non-helpful title.

    Now I've just got to figure out why it's not appearing in the sub user's account (the sub user created the form) and I'm happy.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 24, 2014 at 02:19 AM

    Hello audabee,

    You are welcome.

    I'm very pleased that I was able to help you.

    Do get back to us if you have any questions.
    Thank you!