What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Feature Request - Close Form Button for confirmation upon exiting in the Formbuilder Window.

    Asked by NRCsupport on February 24, 2014 at 08:15 AM

    In the last few days I have managed to avoid the frequently reported problem of forms automatically reverting to previous versions, and of other weird changes in the form such as "shrunk" fields automatically reverting to full width.

    I have managed this by always closing the editor window before testing the form externally. If there were a close button in the editor, this would make it possible to do this without actually closing the window. It would just return to the page showing the list of forms. It is quick to reopen the form from here when necessary.

    Feature Request close button form editor problem and
  • Profile Image

    Answered by Carina on February 24, 2014 at 08:42 AM

    Before submitting your suggestion, if after saving your form, you click directly on "My forms" link, don't you achieve the same result as closing the editor window?

    And regarding the difficulties you report (shrunk fields reverting to full width and forms reverting to previous versions) do you have more than one jotform window open while working on the form?

    Thank you for helping us understanding better this issues.

  • Profile Image

    Answered by NRCsupport on February 24, 2014 at 10:25 AM

    Yes, it does look as though going to the My Forms link does close the form being edited. It would be good if there were some positive indication that it has been closed rather than just hidden.

    And yes to your other question. I think that I have sometimes had more than one JotForm window open. For example I may have tested my form through my website, using the window in which I was editing. Then to go back to JotForm, I might forget that it already hidden there in the current window, and open a new window instead. I guess I am now avoiding this by always closing the editor window before doing anything else

  • Profile Image

    Answered by Carina on February 24, 2014 at 10:44 AM

    Having more than one Jotform window opened can create this kind of revert to previous version difficulty. This happens because there is an option where the form auto-saves in every 30sec. If you right-click your form you can disable this feature, although it is not recommended.

    But with this auto-saving option it is easy to understand the contradictory informations being sent to the system, where the old and new version compete. And lets imagine, if for some reason, the older version is the last sending informations you get your form reverted to a previous version.

    Like this, it is very important to have only one Jotform window open.

    From my tests clicking on "My forms" closes the form, so perhaps it is a matter of having more than one wndow open.

    Let us know please if you need more assistance.

  • Profile Image

    Answered by NRCsupport on February 24, 2014 at 10:57 AM

    So would it be possible for JotForm to refuse to open the form in more than one window?

  • Profile Image

    Answered by Carina on February 24, 2014 at 11:07 AM

    I am not sure if it is feasible as some users might be working on more than one form at a time. And if we disable the auto-saving option there is no problem of accidentally automatically reverting to a previous option. I'm convinced that in the long run this kind of feature would make the work more difficult but if you still want us to suggest this feature please let us know.

    Thank you

  • Profile Image

    Answered by NRCsupport on February 24, 2014 at 11:17 AM

    Yes, allow the user to have more than one form open, but only allow each form to be open for editing once.

  • Profile Image
    JotForm Support

    Answered by KadeJM on February 24, 2014 at 11:50 AM

    Hello, I think it's clear that despite our support teams own thoughts as to whether this may or may not be feasible it could ultimately be something to designate as a decent formbuilder feature to allow users to more quickly and easily close out forms both visually and realistically. This would allow them to theoretically know they are actually closing out the form without some sort of doubt over this controversy hanging by a thread in the back of their minds. It may even be an added confirmation to display some sort of popup that confirms this which then disappears.

    So because of that I am opening a ticket for a feature request for this on your behalf to allow our developers to consider this as a possibility. As soon as we know something about it if found to be feasible we'll most certainly update you here. 

  • Profile Image

    Answered by NRCsupport on February 24, 2014 at 12:11 PM

    Thank you very much.

  • Profile Image

    Answered by NRCsupport on February 24, 2014 at 12:22 PM

    I am wondering again if clicking on MyForms actually closes the form. If you click on the browser "back" link you get back to the form you were on and it still seems to be open. Is it sitting there updating all the time that something else is open in front of it, or is it completely dormant?

  • Profile Image
    JotForm Support

    Answered by TitusN on February 24, 2014 at 01:09 PM

    Well, not really...

    Your browser is instructed to remember the last form you were working on - Just to get things flowing when you may have a lot to do - or need to keep going from where you stopped. 

    There are no updates on your form unless you make them yourself - so it does not matter which form is loaded onto the form builder.

    In any case, you could check your form's revision history for any changes you made.

    Technically, your form builder always has a form loaded for editing - and when there appears to be no form - its accutally an untitled - blank form with no fields on it yet.

    Is what you are looking at a canvas-like approach - where you have a blank workspace for building and opening forms, and the possibility of closing all the work you are working on (That's the feature request that has been submitted)?

     

  • Profile Image

    Answered by NRCsupport on February 24, 2014 at 02:50 PM

    Well all I really want is being sure that the form I've been working on is safely closed, and won't go on being auto-saved from one window while I'm working on the same form in another window. It would be good if this could be ensured automatically, i.e. a form can only be open for editing in a single window. While it is open other attempts to open it would be refused. If that is not possible then a simple means of the user ensuring it is closed would suffice.

    When logging in to the form builder, it should not automatically open any form which is already open in another window.

  • Profile Image
    JotForm Support

    Answered by TitusN on February 24, 2014 at 03:11 PM

    Hmm - makes sense.

    Perhaps an option in settings to open Form editor to a new-untitled form each time.

    Would this suffice?

    I've updated the feature request.

    As long as you don't save out the form - you should not have a lot of untiltled forms in your account.

  • Profile Image

    Answered by NRCsupport on February 24, 2014 at 03:41 PM

    Can't the editor only open when you click on edit on the selected from in the My Forms screen, and close the current open form when you go back to My Forms.

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 24, 2014 at 04:10 PM

    @NRCsupport

    I'm not sure if that's possible since our main goal is to provide the form builder right after the user logged in or when they visit jotform.com, but we can see your point so we have considered it as a feature request.

    Thanks!

  • Profile Image

    Answered by NRCsupport on February 24, 2014 at 04:39 PM

    But one might be coming to the site to look at the forums rathe than to work on a form. Auto opening can lead to the kind of behaviour discussed earlier in this thread, when corruption seems to occur due to auto-saving going on from two different windows.

  • Profile Image
    JotForm Support

    Answered by Mike_T on February 24, 2014 at 05:18 PM

    I think that we open the last form in editor for users' convenience, and that behavior is there for years. At any rate, our Development Team will review the thread and consider updates. We can not promise anything, but we will update this thread if we get any news.

  • Profile Image

    Answered by NRCsupport on March 05, 2014 at 06:07 PM

    I think a good answer to my original request would be that when a form is open in the editor, and the editor is the active window, the "My Forms" button should be relabelled as "Close Form"

  • Profile Image
    JotForm Support

    Answered by jonathan on March 05, 2014 at 07:35 PM

    Hi,

    A ticket had already been submitted about this thread. And your latest message also reached our development team.

    The dev team will provide response to this thread as soon as status update is available.

    Thanks!