Forms are disappearing? + loginerror

  • Maja Hvidtfeldt Håkansson
    Asked on September 24, 2021 at 6:44 AM

    Hi,
    I have just discovered Jotform, and I wanted to test if I could use it to solve some workflow issues.

    I tried building one form with succes.

    Then I tried to create two additional forms, but suddenly I got this message on screen:
    "Form not found. This form is disabled" (see screenshot)
    I hitted the "back" button and got this screen:
    1632480045 614dab2d49b28 Skærmbillede 2 Screenshot 10
    Where I was able to see my forms, but trying to edit resultet in the error above.

    I tried to logout, and noticed tha my username no longer was my name, bur something like: "ddghtf_guestuser#_434" (I didnt pay to much attention to that, at this point)

    And then I could not log in again, getting the error "Login failed - Email or password did not match. " Even though I am 100% sure it was the correct password.

    What went wrong? Is this an issue I will face a lot if I choose to use Jotform for work? Can my forms be recovered?

    I hope you are able to help
    /Maja

    Jotform Thread 3377246 Screenshot
  • Rehan Support Team Lead
    Replied on September 24, 2021 at 7:25 AM

    Greetings,

    You are unable to acces your forms because the account got autosuspended. The password field in one of your forms triggered the suspension.

    1632482414 614db46eb31ed  Screenshot 10

    Kindly note that collecting any type of credentials through forms is strictly prohibited and may result in instant account suspension. For more details, you can check our terms from the link below.

    https://www.jotform.com/terms/

    I've removed the offending field from your form and reactivated your account.

    Should you have any questions then please let us know.

    Thanks

  • Maja
    Replied on September 24, 2021 at 7:46 AM

    Thank you very much.
    I was trying to make at method for people to edit previous entered data - but only content related to themselv.
    I will avoid voilating the terms again.
    /maja

  • Maja Hvidtfeldt Håkansson
    Replied on September 24, 2021 at 7:52 AM

    Hi again,
    Did you reactivate my account? I am still not able to login.
    /Maja

  • Lorenz JotForm Support
    Replied on September 24, 2021 at 8:31 AM

    Hi there,

    I checked your account, and I can see that it is currently in good status and not suspended.

    Kindly clear your browser's cache or log in with another browser to see if that'll help.

    Please let us know how it goes.

  • Maja
    Replied on September 25, 2021 at 7:14 AM

    Thank you very much - everything is working again :-)