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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with PayPal Wizard

    Asked by Standing on February 24, 2014 at 09:23 AM

    Hi there,

    I am currently in the process of editing one of my forms Paypal option. I want to change the text below the title "Pay by PayPal", but it will not let me. I have tried this on several other of my forms and at present it cannot be changed on any of them. 

    When I go into the Paypal Wizard which is usually where I can change the text, there are no options to change the text. Attached is a print screen of the paypal wizard that is popping up.

    I am not sure if this a problem with something on Jotform or if I am choosing the wrong option to edit the thing.

    Look forward to your reply.

    Kind regards,


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    JotForm Support

    Answered by ashwin_d on February 24, 2014 at 09:50 AM

    Hello Julia,

    I'm sorry for the trouble caused to you.

    There was a small technical glitch because of some updates done by our back end team. They have already taken care of this problem and now the payment wizard should work as expected.

    Do check and get back to us if the issue persists.

    Thank you!

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    Answered by Standing on February 24, 2014 at 11:01 AM

    Many thanks! It has indeed been fixed and I was able to change it :)