What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded and am still receiving emails stating my Jotforms will be shut off at 12 noon today? Do I need to do more?

    Asked by realtalkkim on February 24, 2014 at 09:41 AM
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    JotForm Support

    Answered by ashwin_d on February 24, 2014 at 10:02 AM

    Hello realtalkkim,

    Upon checking your account, I found that you have already upgraded it with premium yearly subscription. 

    The reason why you have received the warning email because you have exceeded the allowed submission limits. Premium subscription entitles you to receive 1000 submissions every month and you have already received 1083 submissions.

    You may like to upgrade your account to economy which you can downgrade next month.

    Thank you!