I upgraded and am still receiving emails stating my Jotforms will be shut off at 12 noon today? Do I need to do more?

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    Asked on February 24, 2014 at 09:41 AM
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    Answered on February 24, 2014 at 10:02 AM

    Hello realtalkkim,

    Upon checking your account, I found that you have already upgraded it with premium yearly subscription. 

    The reason why you have received the warning email because you have exceeded the allowed submission limits. Premium subscription entitles you to receive 1000 submissions every month and you have already received 1083 submissions.

    You may like to upgrade your account to economy which you can downgrade next month.

    Thank you!