I can't logon

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    Asked on July 12, 2011 at 11:21 AM

    My details dont seem to work and i cant seem to reclaim them using my email etc

    I think the username is DSM



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    Answered on July 12, 2011 at 12:08 PM

    Hello Helen,

    Have you created a free account before?  I have checked your email address and only found a guest form related to your email address.

    To create a free account, you will see something like this on the left side when you go to My Forms page:


    Click the orange Create a Free Account button and go through the process of creating your account. 

    You can also find the long orange button just below the login/password fields:

    Note: Make sure to use the email address that you have used in your form so that the form you have created will be merged to your new free account.

    Please let us know if you have any other concerns. Thank you for using JotForm!