What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why were we upgraded?

    Asked by axosoft on February 24, 2014 at 11:26 AM

    I recieved an email congratulating me that our account was upgraded to premium, but no one remembers taking action to do that. Was it an auto-upgrade?

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    Answered by jedcadorna on February 24, 2014 at 11:35 AM


    You have an active subscription to Jotform and your account was just renewed. Kindly check your invoice under https://www.jotform.com/myaccount/billing if you want to cancel the subscription just click on My Plan then click on Switch Plan Or let us know so we can cancel the subscription from our end.