Absent information captured in free text field in the mail

  • Profile Image
    leonides
    Asked on February 24, 2014 at 12:32 PM

    design a form and put the customer fields to capture freely when in the mail does not arrive detailed confirmation which wrote there how can I correct it?

  • Profile Image
    EliezerN
    Answered on February 24, 2014 at 01:36 PM

    Hi,

    Is this the form you are having issues with? http://www.jotform.co/form/32881785779880

    If you are not receiving the complete information your form users submit, it is most likely that you need to update the Notification content by creating a new one. It is possible that you edited/added some new fields to your form, but the Notification content did not update automatically. 

    So, to create a new notification simply follow this guide: Setting up email notifications

    If the issue still persists, kindly let u know.

    Thanks