What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Absent information captured in free text field in the mail

    Asked by leonides on February 24, 2014 at 12:32 PM

    design a form and put the customer fields to capture freely when in the mail does not arrive detailed confirmation which wrote there how can I correct it?

    text field Free Text field detailed and
  • Profile Image

    Answered by EliezerN on February 24, 2014 at 01:36 PM

    Hi,

    Is this the form you are having issues with? http://www.jotform.co/form/32881785779880

    If you are not receiving the complete information your form users submit, it is most likely that you need to update the Notification content by creating a new one. It is possible that you edited/added some new fields to your form, but the Notification content did not update automatically. 

    So, to create a new notification simply follow this guide: Setting up email notifications

    If the issue still persists, kindly let u know.

    Thanks