https://hipaa.jotform.com/answers/asked.php results in 404 error

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    Patrick Holmes 
    Asked on September 24, 2021 at 11:39 PM

    When I click on "My Support Requests" (under the Support menu, showing a badge value of "2"), this is the page that tries to load: https://hipaa.jotform.com/answers/asked.php

    but it results in a 404 error: "Whoops! Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry."

    thanks

    pat


  • Profile Image
    Kiran
    Answered on September 25, 2021 at 01:42 PM

    Usually, this 404 error is displayed when there is no active session of your account. Please try logging into your HIPAA account and then try again to see the questions posted. Please note that the questions that are posted when you are logged into your Jotform account shall only be displayed.

    Thanks!

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    Patrick_Holmes
    Answered on September 25, 2021 at 03:09 PM

    Thanks! Logging out and logging back in again did resolve the issue of not being able to see my two pending support requests.

    Oddly, amusingly, now I can't see *this* support request in my list of "My Support Requests". It's very strange, but (1) when I created this ticket, I was logged in (see first screenshot) but I couldn't see my previous support requests. Then, (2) after logging out and logging back in again as the SAME USER, my list of "My Support Requests" now shows but the list doesn't show THIS ticket (see second screenshot.)

    Looking more closely, it seems related to your HIPAA programming. I think I have only one account (JotForm_Manager@socaltms.com) and it is a HIPAA account. But, even though I appear to have been logged in, I somehow created a ticket as if it was not a HIPAA account.

    Very strange... So, do I have two accounts tied to the same email, one HIPAA accout and one NOT-HIPAA account? If yes, how can I login to see the NOT-HIPAA account? In other words, if hypothetically I wanted to somehow login and view THIS ticket, how would I be able to view it again later?

    -------------

    (1) First, screenshot, showing me logged in as "Jotform Manager", looking at this ticket:

    1632595876_614f6fa403e7e_Screen Shot 202 (2) Second screenshot, after logging out and logging back in again as the same user. Now I can see "My Support Requests" but the list does NOT show THIS ticket!:

    1632596059_614f705beef28_Screen Shot 202

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    Jed_C
    Answered on September 26, 2021 at 12:58 AM

    You are on a different link on your screenshots. If you want to see My Support Request, after logged in go to this link https://hipaa.jotform.com/answers/asked.php.

    As for the account, you only have one account that is associated with this email JotForm_Manager@socaltms.com which is under Patrick_Holmes username.

    Let us know if you need further assistance.