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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How come some users aren't seeing the thank you page after completing?

    Asked by KellySchultz on February 24, 2014 at 01:26 PM

    Some users aren't seeing the thank you message after completing the form and hitting submit - I am when I am testing - does it depend on which browser they are using?

    Page URL:

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    Answered by Carina on February 24, 2014 at 02:22 PM

    I did some tests in several browsers and was able to see the thank you message. Are the submissions done with success?

    Thank you

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    Answered by KellySchultz on February 24, 2014 at 03:10 PM
    Hi Carina,
    Yes I believe there have been some success – just curious why some aren’t coming thru.
    Kelly Schultz
    Membership Coordinator
    Stratford Festival 55 Queen Street | PO Box 520 | Stratford ON | N5A 6V2
    519.271.4040 x 5558
    Box Office: Toll Free 1.800.567.1600 | Local 519.273.1600
    2014 Season | April 21 to October 12
    King Lear | Crazy for You | A Midsummer Night’s Dream | The Beaux’ Stratagem
    Man of La Mancha | Alice Through the Looking-Glass | Hay Fever | King John
    Mother Courage and Her Children | Antony and Cleopatra | Christina, The Girl King
    A Midsummer Night’s Dream, a chamber play
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    JotForm Support

    Answered by Mike_T on February 24, 2014 at 03:19 PM

    My test submission went through fine, and I was able to see the form Thank You message.

    There is a little chance that the issue is related to the page scrolling. It is probably that the form is not scrolling to the Thank You message upon getting submission. Can you try to use an iFrame version of the form on your web page to see if that helps?

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    Answered by KellySchultz on February 24, 2014 at 03:29 PM

    Thank you all :)