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How come some users aren't seeing the thank you page after completing?Asked by KellySchultz on February 24, 2014 at 01:26 PM
Some users aren't seeing the thank you message after completing the form and hitting submit - I am when I am testing - does it depend on which browser they are using?
I did some tests in several browsers and was able to see the thank you message. Are the submissions done with success?
Yes I believe there have been some success – just curious why some aren’t coming thru.
Stratford Festival 55 Queen Street | PO Box 520 | Stratford ON | N5A 6V2
519.271.4040 x 5558
Box Office: Toll Free 1.800.567.1600 | Local 519.273.1600
2014 Season | April 21 to October 12
King Lear | Crazy for You | A Midsummer Night’s Dream | The Beaux’ Stratagem
Man of La Mancha | Alice Through the Looking-Glass | Hay Fever | King John
Mother Courage and Her Children | Antony and Cleopatra | Christina, The Girl King
A Midsummer Night’s Dream, a chamber play
My test submission went through fine, and I was able to see the form Thank You message.
There is a little chance that the issue is related to the page scrolling. It is probably that the form is not scrolling to the Thank You message upon getting submission. Can you try to use an iFrame version of the form on your web page to see if that helps?
Thank you all :)