Username whitelist

  • Profile Image
    acebloodhounds
    Asked on September 25, 2021 at 02:57 AM

    Hello,

    my colleagues keep getting internal (not created by me) captchas every time they use the forms I created. I found out that another user had this problem a year ago:

    https://www.jotform.com/answers/2410225-form-submission-recaptcha-is-displaying-after-submitting-the-form

    The problem was solved by whitelisting his username. So please do the same for my username.

  • Profile Image
    Collin_S
    Answered on September 25, 2021 at 02:11 PM

    Hi,

    Thank you for contacting us, we would have to whitelist the IP addresses could you please send us the IP you would want to whitelist.

    You can get your IP from here:

    https://whatismyipaddress.com/

    Hope to hear from you soon.

  • Profile Image
    Tommaso_F
    Answered on September 29, 2021 at 09:17 AM

    Hello there,

    We need the IPs of the colleagues that are facing the captchas.
    PS: we also whitelisted your IP

    Regards.