Username whitelist

  • acebloodhounds
    Asked on September 25, 2021 at 2:57 AM

    Hello,

    my colleagues keep getting internal (not created by me) captchas every time they use the forms I created. I found out that another user had this problem a year ago:

    https://www.jotform.com/answers/2410225-form-submission-recaptcha-is-displaying-after-submitting-the-form

    The problem was solved by whitelisting his username. So please do the same for my username.

  • Collin_S
    Replied on September 25, 2021 at 2:11 PM

    Hi,

    Thank you for contacting us, we would have to whitelist the IP addresses could you please send us the IP you would want to whitelist.

    You can get your IP from here:

    https://whatismyipaddress.com/

    Hope to hear from you soon.

  • acebloodhounds
    Replied on September 29, 2021 at 2:03 AM

    Here is my ip:

    193.171.220.45

    Or must every user send its ip to get rid of captchas?

  • Tommaso_F
    Replied on September 29, 2021 at 9:17 AM

    Hello there,

    We need the IPs of the colleagues that are facing the captchas.
    PS: we also whitelisted your IP

    Regards.