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    Why are my email conditions on my form not working?

    Asked by walnutridge on February 24, 2014 at 02:57 PM

    I have set up email conditions for a form to send to recipients based on the selection within the form.  (For example, if the user selects 7th grade & girl - the email should go to the 7th grade girl leaders.  If the user selects 7th grade & boy, the email should go to the 7th grade boy leaders).  Each one has two conditions and it says if "All" conditions are met, it would send the email to those i have within the condition set up.

    Although it appears to be set up correctly, this isn't working.  I have received one of the test emails that i entered and my boss has received a different one, but it is definitely not going to everyone on the list and a couple of the tests didn't go to anyone on the list... they are all set up the same, just with different emails.  I am on all of them.  Please advise :-)  Thanks! 



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    JotForm Support

    Answered by BDAVID on February 24, 2014 at 03:46 PM

    1) You need to create more than one notification, in this case 12,  click on Email Alerts, and then on Add New Email.

    2)  Let´s say Notification 1 is for "7th grade&Male", add all recipient E-mails for this notification, remember to separate the emails by a comma and  space.

    3) The conditions for the first one should be set like this:

    Once you select Notification 1, all recipient emails will appear, and the notification will be send to all of them. Try this, and let us know what happens.