Forms not being emailed

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    lacybella
    Asked on February 24, 2014 at 04:10 PM

    Out of the blue the forms stopped getting emailed to me once a customer fills one out. I opened it up and I can't figure out what could be causing this. Am I missing something?

     

    I'm referrng to the most recently edited form.

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    EltonCris
    Answered on February 24, 2014 at 04:35 PM

    Hi,

    Your form recipient email "custom@lacybella.com' is not in the bounce list as of checking. Thought I found 1 blank email condition on your form which I have just removed. Can you please recheck if you're now receiving emails? Just fill the form and submit if you'd like to run a test.

    If the issue still persists, please check this article so you can get ideas on how to resolved issues like this. We'd highly recommend whitelisting JotMail IPs to your email provider side and see if this helps: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know here should you have further questions.

    Regards!