form is not sending

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    iayaiko
    Asked on February 24, 2014 at 04:13 PM

    im testing the form, but when it's submited, i am not receiving any emails. is the server block?

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    BDAVID
    Answered on February 24, 2014 at 04:33 PM

    Hi, in order to make sure you will be getting the amail notifications to the email address you have set up, you need to make a live test, in the preview mode of your form.

    Upon checking your email notification, I see that the Reply-to Email fields is left as None, please make sure to filled out all fields like this:

    I checked your emails, and I see they were not in our bounce list. If the issue persist I would recommend you to whitelist our  domain names:

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com