What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    form is not sending

    Asked by iayaiko on February 24, 2014 at 04:13 PM

    im testing the form, but when it's submited, i am not receiving any emails. is the server block?

    Emails block
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 24, 2014 at 04:33 PM

    Hi, in order to make sure you will be getting the amail notifications to the email address you have set up, you need to make a live test, in the preview mode of your form.

    Upon checking your email notification, I see that the Reply-to Email fields is left as None, please make sure to filled out all fields like this:

    I checked your emails, and I see they were not in our bounce list. If the issue persist I would recommend you to whitelist our  domain names:

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com