Problems with "Conditions"

  • heatherpurvis
    Asked on September 26, 2021 at 4:38 PM

    In my form, I used conditions to only show the "Other" short answer questions about sizes if the question before it is answered as "Other/Adult Size" (these "Other" questions are set to hidden in the form settings), but it's showing these "Other" questions automatically.


  • Girish JotForm Support
    Replied on September 27, 2021 at 12:12 AM

    Firstly DO NOT HIDE the fields manually on the form.

    You are using conditions to anyway show them on the form. When you do both, there arises a conflict and the conditions will not work correctly.

    Also, there are multiple conditions related to the Birthdate field that are similar. Please check these, correct and then test the form.

  • heatherpurvis
    Replied on September 27, 2021 at 3:37 PM

    I apologize, I thought I had to hide the fields on the form in order to use the "show" condition. Now I understand that if I use the "show" condition, it will only show it if the "if" statement is fulfilled (and if the "if" statement is not fulfilled, it will automatically hide it).

    I changed all of the fields on the form so that none of them are hidden, but when I test the form, the "other" questions still won't hide. For example, when I select "12 months" for the shirt size, it should hide the "Other" question that comes after it (according to my condition), but it still shows no matter what answer is selected.

    Thank you for any help you may be able to give me with this!

  • heatherpurvis
    Replied on September 27, 2021 at 3:55 PM

    I think I figured it out. I changed all of the conditions from "showing if the person is younger than a certain age" to "hiding if the person is older than a certain age". It seems to be working now. Thank you for your help!

  • Girish JotForm Support
    Replied on September 27, 2021 at 10:18 PM

    Thanks for the update and glad to know that your issue is now resolved