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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    JotForm Error - You are not authorized to use this resource

    Asked by Pollitzu1390 on February 24, 2014 at 04:29 PM

    Helllo jotform i have a problem when i create a new report with only charts and show me a window with the next text - you are not autorized to use this resources- please help me!!!!!

    Page URL:
    http://spanish.jotform.com/page.php?p=reports&amp;formID=3296639507887<br/>3&amp;reportID=40279268591060

    Screenshot
    create JotForm problem style size
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    JotForm Support

    Answered by KadeJM on February 24, 2014 at 05:14 PM

    Can you try logging in through Http://www.jotform.com and view your submissions to see if it gives you the same error? Please let us know and also in the meantime I will try to see if I can figure out more about this problem.

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    Answered by Pollitzu1390 on February 24, 2014 at 05:33 PM

    I don´t have the same error in the submissions, it´s only to create the report with charts.

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    JotForm Support

    Answered by KadeJM on February 24, 2014 at 06:15 PM

    Okay thank you for the update about this problem. I recall that we were having a similar issue to this some couple weeks ago I think and it was supposed to be fixed as far as I know. However, After I decided to check this on my test account more it seems that this problem is in the same relation to that for our " Spanish.jotform.com " domain. When I made a similar test there for charts it created the same effect as you so it seems to be some sort of obvious bug at this point so I am turning this matter over to our developers.

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    JotForm Support

    Answered by NeilVicente on March 06, 2014 at 02:13 AM

    @Pollitzu1390

    I have just released a fix for this bug. Can you please confirm if the issue has been resolved on your end?

    Thanks!