What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    JotForm Error - You are not authorized to use this resource

    Asked by Pollitzu1390 on February 24, 2014 at 04:29 PM

    Helllo jotform i have a problem when i create a new report with only charts and show me a window with the next text - you are not autorized to use this resources- please help me!!!!!

    Page URL:

  • Profile Image

    Answered by KadeJM on February 24, 2014 at 05:14 PM

    Can you try logging in through Http://www.jotform.com and view your submissions to see if it gives you the same error? Please let us know and also in the meantime I will try to see if I can figure out more about this problem.

  • Profile Image

    Answered by Pollitzu1390 on February 24, 2014 at 05:33 PM

    I don´t have the same error in the submissions, it´s only to create the report with charts.

  • Profile Image

    Answered by KadeJM on February 24, 2014 at 06:15 PM

    Okay thank you for the update about this problem. I recall that we were having a similar issue to this some couple weeks ago I think and it was supposed to be fixed as far as I know. However, After I decided to check this on my test account more it seems that this problem is in the same relation to that for our " Spanish.jotform.com " domain. When I made a similar test there for charts it created the same effect as you so it seems to be some sort of obvious bug at this point so I am turning this matter over to our developers.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 06, 2014 at 02:13 AM


    I have just released a fix for this bug. Can you please confirm if the issue has been resolved on your end?