Unable to see pending submission

  • harryreacher1
    Asked on September 26, 2021 at 10:59 PM

    I have one problem left

    I have not seen the Pending payment option in the "submission"

    1632689776 6150de70c47e2 Screenshot (64) Screenshot 10

    Thank you.

  • Girish JotForm Support
    Replied on September 26, 2021 at 11:02 PM

    Firstly pending payment option will be shown on the submission page only when there is a payment field added to the form and when users did not complete payment via the form.

    Your form (which you have shown in the screenshot) does not have a payment field and hence you are not seeing the pending payment option.

  • harryreacher1
    Replied on October 5, 2021 at 7:42 AM

    Hey,

    I have paid for 1 month, and my package gone finish about 15 oct

    I want to see confirm date and can i add 1 more month in my account.

    If yes let me know the process

  • Ivaylo JotForm Support
    Replied on October 5, 2021 at 7:48 AM

    Since a ticket has been opened here regarding another matter, I have moved your last question to the following ticket:

    https://www.jotform.com/answers/3401051