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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issue with Hide Empty Fields option on the fields with email conditions

    Asked by NRCsupport on February 24, 2014 at 06:12 PM

    I have my form set to exclude empty fields from the submisson emails. Suddenly one particular checkbox field is being included in the emails, even when none of the boxes in the field is checked. All other unfilled fields are correctly being omitted. Previously this field wascorrectly being omitted.

    The only significant thing I've changed is that I have added an additional alert email which is sent only if that particular field is filled(i.e. at least one box checked). Is it possible that using this field in the conditions for one email somehow makes it appear (even if empty) in the normal alert with the"locked" full list of fields?.

    My form is at www.nrcsupport.com/html/contactus - then click on the third "Here" to get to the form. The field is labelled

    Could you help us in some other way on June 21st? Please mark any items that might interest you

    Emails form set checkbox checkbox field email
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    Answered by NRCsupport on February 24, 2014 at 06:31 PM

    I've confimed that this is caused by testing that field in a condition to send an email. Please treat this as a BUG

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    Answered by NRCsupport on February 25, 2014 at 02:57 PM

    Did this thread slip through a hole in the floor? It is unusual to receive no response within 24 hours. This is a serious bug as far as I am concerned.

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    JotForm Support

    Answered by Mike_T on February 25, 2014 at 04:52 PM

    We are sorry for the delay. It looks like that your request was somehow marked as answered.

    I was able to reproduce the bug, and it is related to the fields with attached email conditions.

    The bug report ticket has been created and escalated to our Development Team for consideration. We can not provide any ETA for when it will be fixed, but we will update this thread once we have any more information.

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    Answered by NRCsupport on February 25, 2014 at 05:15 PM

    Thank you very much. I'll just put up with the problem for now.

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    JotForm Support

    Answered by Mike_T on February 27, 2014 at 05:28 PM

    I am happy to inform you that the problem has been fixed by one of our developers. I have checked your form and can confirm that mentioned empty check box field is not adding any issues anymore.

    If you need any further assistance on this, please let us know.

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    Answered by NRCsupport on February 27, 2014 at 06:09 PM

    Gosh, that ws quick. Thank you so much.