What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do i cancel, or downgrade

    Asked by outnoutnet on July 12, 2011 at 01:31 PM

    cant find how to cancel on your website, very confusing. please let me know or go ahead and downgrade to the free version for me now. I am not ready to use the paid system yet. thank you

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    JotForm Support

    Answered by NeilVicente on July 12, 2011 at 01:43 PM


    It appears that you, or someone else from our team, have already cancelled your Premium subscription. Cancelling your premium or professional subscription will not affect your forms in any way.

    Your account will only revert back to its free status. If you cancelled way before your subscription's billing date, your account shall stay as premium or professional until the time you have paid for expires.

    If you have other queries or concerns, please let us know. Thank you for doing business with Jotform!