Cannot access mobile app

hello

i tried to access the forms via mobile app and the HIPPA forms I made didn't show up. i deleted the app and tried to log back in on the cell phone and now I'm getting an alert that username/password is not recognized for both the HIPPA app and the regular orange app. please assist -- I need to send patients forms and I'm stuck

We apologize for the inconvenience. The account/username you used on this ticket is DrTess90210

I checked the account and it is active and forms are available.

I assumed it was also the account/username you're using in the Mobile Forms app.

If you have forgotten the log in password, you can reset using the account email.

User guide : How to reset JotForm account password

I hope this help. Please let us know if you need further assistance.

No, i haven't forgotten the password. It's possible the app needed to be updated. To be honest, since this message to you I haven't attempted mobile access because I've been crazy busy working on other set-up things for the virtual practice.

I'll attempt to log-in via mobile later this week and follow up.

Thank you for the information.

Do let us know how it goes around when you test with the app again.

Thanks.

everything is fine. i removed the app from my phone - redownloaded it and logged in with no problem. thanks for your help.