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    I have changed my form couple of times and it becomes difficult to exploit the xls files

    Asked by amassoudi on July 12, 2011 at 02:55 PM

    As I changed my form a couple of times, the data structure changed and when I export the whole database to an xls, I found out that it makes a lot of fields empty. What can I do then?

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    JotForm Support

    Answered by NeilVicente on July 12, 2011 at 03:11 PM


    There is a reason why this message is shown whenever you delete a field:


    Deleting a field also deletes the corresponding data that is gathered by the form. The information on those fields are now gone, since you have deleted them yourself.

    I am not sure if we can still restore the lost information, as restoration is a very cumbersome task and can take long work hours. I will still try and submit a request ticket to see if our developers can do anything about it.

    I can't guarantee anything though, because the last time a request such as this was granted was a long time ago, when the warning message has not existed yet.

    We will notify you, via this thread, for any updates regarding this request. Thanks!