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    I cannot find the forms I created during the end of 2013.

    Asked by GinaD on February 25, 2014 at 07:02 AM

    I created 2 original forms and cloned them each twice, making 6 fors.  I believe I had upgraded my account but that should not matter.  I cannot find any of my forms in my account.  I also did a test using one of the forms on my website and have not received any submission.


    Can you please look into this as soon as possible.


    Thanking yoiu in advance.


    Gina Headley

    Page URL:

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    JotForm Support

    Answered by ashwin_d on February 25, 2014 at 09:23 AM

    Hello Gina,

    Upon checking your account, I found that all your forms (9 forms) are already there in your account. If you are still unable to see the forms in your account, you may like to clear your browser cache and that should solve your problem. The following guide should help you:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    I did check your form's notification email as well and found that the recipient email address gina@vayscapestravel.com is in your bounce list for following reason:


    gina@vayscapestravel.com is IN the bounce list  

    Reason(s) : smtp;550 5.1.0  sender rejected. IB504 -

    I have removed it from our bounce it and it should be working fine now. You need to take a closer look at the bounce reason and take corrective steps. The custom "Sender Email" you have added in your notification alert seems to be getting rejected. May be you have "Recipient Email" and "Sender email" as same. Try changing the "Recipient email" or "Sender Email" to some other email address and that should solve your problem.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by GinaD on February 25, 2014 at 02:30 PM
    Thank you so much for your swift response and help. Everything is good now.
    Gina Headley
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    Answered by pinoytech on February 25, 2014 at 03:31 PM

    Good to hear that Gina! On behalf of my colleague Aswhin, you are quite welcome.

    If you need our assistance again, please feel free to contact us at anytime.