The folders used to organize my forms are no longer in alphabetical order on the folder side bar

Create your own downloadable app without any coding. Learn more

GrandchesterMeadows
Asked on September 28, 2021 at 05:22 AM

HELLO, I appreciate the recent changes made to the over all layout of my jotforms dashboard. I have been wanting the folder side bar to be extended for sometime to make viewing folders easier. However, the recent changes have re-organized my folders and they are no longer in alphabetical order. The move feature seems to not work correctly. Please make a few more tweeks to this area.
Marco

Jotform Support

Answered on September 28, 2021 at 12:13 PM

Hello there,
Thanks for reaching out to us.

We apologize for the inconvenience.
I'm going to forward the information on to our back-end team for further investigation.

You'll receive an update on this same thread as soon as possible,
Regards
GrandchesterMeadows
Answered on October 04, 2021 at 05:09 PM

Thanks - second report;
since the most recent set of updates; the folder column is no longer the length of the web browser page... it is back to the mini side window... the longer column is preferred... all other changes look good!
Anthony

Jotform Support

Answered on October 04, 2021 at 07:22 PM

Howdy GrandchesterMeadows,
We already have a ticket open, for the order of the folders, on this thread. I have created a new ticket so we can create another request. Please find the new thread here: https://www.jotform.com/answers/3399543
Thank you!
cem

Jotform Developer

Answered on October 12, 2021 at 12:26 PM

Hello,
The problem is fixed and folder order and reorder action should be as expected.
Sorry for the inconvenience and thank you for reporting the problem.
GrandchesterMeadows
Answered on October 12, 2021 at 01:27 PM

Hello; yes, the folders are back in alphabetical order... however, now i am missing a folder. It was titled "All Templates" and had several sub-folders.... the forms in the folders seem to still be in jotforms, and this missing folder is listed with the form as an associated folder; however, I can not click on or find the actual folder. Please help.
Marco

Jotform Support

Answered on October 12, 2021 at 02:37 PM

Hello there,
Thanks for your followup.

I forwarded the information on to our developers to sort it out.
You'll receive an update on this same thread as soon as possible.

Thanks for your patience,
Regards
GrandchesterMeadows
Answered on November 09, 2021 at 08:27 AM

Hello - my work order above from 10-12-21 is still pending; we are missing at least 5 folders. The "parent folder was titled "All Templates" and it had several sub-folders... the folder still appears in its colored bubble when hovering over certain forms but the actual folder is not listed in the side bar or anywhere else... I have clicked on all folders.... PLEASE HELP!
Michael

Jotform Support

Answered on November 09, 2021 at 08:44 AM

I have moved your new concern to a new ticket considering it is about a new topic.
Here's the link to the new ticket: https://www.jotform.com/answers/3495972
We will be responding to that ticket shortly. If you have any follow-up questions about the new topic, please refer to that ticket to avoid confusion.