The folders used to organize my forms are no longer in alphabetical order on the folder side bar
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GrandchesterMeadowsAsked on September 28, 2021 at 05:22 AM
HELLO, I appreciate the recent changes made to the over all layout of my jotforms dashboard. I have been wanting the folder side bar to be extended for sometime to make viewing folders easier. However, the recent changes have re-organized my folders and they are no longer in alphabetical order. The move feature seems to not work correctly. Please make a few more tweeks to this area.
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MarcoAnswered on September 28, 2021 at 12:13 PMJotform Support
Hello there,
Thanks for reaching out to us.
We apologize for the inconvenience.
I'm going to forward the information on to our back-end team for further investigation.
You'll receive an update on this same thread as soon as possible,
Regards
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AnthonyAnswered on October 04, 2021 at 07:22 PMJotform Support
Howdy GrandchesterMeadows,
We already have a ticket open, for the order of the folders, on this thread. I have created a new ticket so we can create another request. Please find the new thread here: https://www.jotform.com/answers/3399543
Thank you!
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cemAnswered on October 12, 2021 at 12:26 PMJotform Developer
Hello,
The problem is fixed and folder order and reorder action should be as expected.
Sorry for the inconvenience and thank you for reporting the problem.
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GrandchesterMeadowsAnswered on October 12, 2021 at 01:27 PM
Hello; yes, the folders are back in alphabetical order... however, now i am missing a folder. It was titled "All Templates" and had several sub-folders.... the forms in the folders seem to still be in jotforms, and this missing folder is listed with the form as an associated folder; however, I can not click on or find the actual folder. Please help.
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MarcoAnswered on October 12, 2021 at 02:37 PMJotform Support
Hello there,
Thanks for your followup.
I forwarded the information on to our developers to sort it out.
You'll receive an update on this same thread as soon as possible.
Thanks for your patience,
Regards
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GrandchesterMeadowsAnswered on November 09, 2021 at 08:27 AMHello - my work order above from 10-12-21 is still pending; we are missing at least 5 folders. The "parent folder was titled "All Templates" and it had several sub-folders... the folder still appears in its colored bubble when hovering over certain forms but the actual folder is not listed in the side bar or anywhere else... I have clicked on all folders.... PLEASE HELP!
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MichaelAnswered on November 09, 2021 at 08:44 AMJotform Support
I have moved your new concern to a new ticket considering it is about a new topic.
Here's the link to the new ticket: https://www.jotform.com/answers/3495972
We will be responding to that ticket shortly. If you have any follow-up questions about the new topic, please refer to that ticket to avoid confusion.