do not receiving emails

  • Profile Image
    ricardocampos
    Asked on February 25, 2014 at 10:50 AM

    i changed the principal email and now i do not receinving emails. please, take a look. form url:

     

    <script type="text/javascript" src="//form.jotformz.com/jsform/22934695320658"></script>

     

     

    thank you.

  • Profile Image
    Welvin
    Answered on February 25, 2014 at 12:59 PM

    Hi,

    Our recent mails logs show that form emails were successfully delivered to your email address. I don't see an error too, and your email address is not listed into our bounce list. 

    Please check your Spam Folder then add noreply@jotform.com to your safe sender list. And since you are using a custom address, I would suggest to whitelist our IP Addresses and Domains. Check this guide: Whitelisting JotMails IP Addresses

    Further reference here: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts

    Thanks