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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    do not receiving emails

    Asked by ricardocampos on February 25, 2014 at 10:50 AM

    i changed the principal email and now i do not receinving emails. please, take a look. form url:


    <script type="text/javascript" src="//form.jotformz.com/jsform/22934695320658"></script>



    thank you.

    Page URL:

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    JotForm Support

    Answered by Welvin on February 25, 2014 at 12:59 PM


    Our recent mails logs show that form emails were successfully delivered to your email address. I don't see an error too, and your email address is not listed into our bounce list. 

    Please check your Spam Folder then add noreply@jotform.com to your safe sender list. And since you are using a custom address, I would suggest to whitelist our IP Addresses and Domains. Check this guide: Whitelisting JotMails IP Addresses

    Further reference here: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts