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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions are being counted as SSL ones

    Asked by BastadMarathon on February 25, 2014 at 01:02 PM

    Hello,

     

    I just got an e-mail:

    "Dear BastadMarathon,

    You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Free accounts are limited to 10 SSL submissions per month. "

    But I do not use SSL in my forms. I cannot seem to find the problem why the forms are SSL submissions, they do not need to be.

    Please help me.

    I have the form embedded here: http://www.bastadmarathon.se/BastadMarathon/Lopskola.html

    Thank you,

    Krisztina Seppänen
    krisztina@bastadmarathon.se

    Page URL:
    http://www.bastadmarathon.se/BastadMarathon/Lopskola.html

    My Forms Submissions problem ssl submissions
  • Profile Image
    JotForm Support

    Answered by Mike_T on February 25, 2014 at 02:13 PM

    Thank you for contacting us.

    As a one time exception, we have reset your SSL submissions counter. Also, I have made a test submission and can confirm that you use Non-SSL form on the http://www.bastadmarathon.se/BastadMarathon/Lopskola.html page. It is probably that you have httpS:// link to the form somewhere else, but unfortunately, we can not track the referrer from our side.

    Please feel free to contact us if you need any further assistance. We will be happy to help.

  • Profile Image

    Answered by BastadMarathon on February 25, 2014 at 02:30 PM
    Thank you Mike!
    Ill check once again the code in the inbedding, and try to find the extra
    S.
    The site below is the only one I use for this form.
    Thank you for the fast reply!
    Krisztina
    Den 2014-02-25 20:13, skrev "JotForm Support Forum" :
    ...
  • Profile Image

    Answered by Doddster73 on February 25, 2014 at 02:50 PM
    Hi I too seem to have received this message. Can someone explain to me what they are and how I might be using them? I usually just copy and paste the link rather than use on a website!
  • Profile Image

    Answered by pinoytech on February 25, 2014 at 03:42 PM

    @Doddster73

    With regards on your query, can you please create a new thread for further assistance?

    Thanks,