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    Conditions not working?

    Asked by delbuys on February 25, 2014 at 01:09 PM

    I've added conditions to my form so that when certain options are chosen on the dropdown, html text is displayed. However, on some of the options, 2 texts are showing even though I have added conditions?


    My form is http://form.jotformeu.com/form/40554632424349

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    Answered by delbuys on February 25, 2014 at 01:15 PM

    Update: It does this because when you select one option from the second drop down, and then choose a different brand from the top dropdown, what you chose from the bottom dropdown stays in the box so it is displayed on the html text. Any way around this?

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    Answered by EliezerN on February 25, 2014 at 02:40 PM


    I understand what you are talking about. To resolve the issue you need to update your conditions, you must add a new rule to each condition, so for example the condition for the first iPhone model for Apple must be like this: 

    That way you are forcing the HTML Text to appear only if "Apple" and the corresponding "Model" is chosen.

    So, you need to do the same with the rest of your conditions to avoid the behavior you explained above.

    Here is my form where you can test my example condition I give above: http://form.jotform.co/form/40555745252859

    Please inform us if you need further assistance with this inquiry.