Recaptcha is showing after submitting the form

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    Adam_Mark
    Asked on September 28, 2021 at 05:27 PM

    We had a user submit the attached screenshot saying they were receiving a captcha and having trouble submitting. We don't use hCaptcha or any sort of Captcha. What is this?

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    Richie_P
    Answered on September 29, 2021 at 05:21 AM

    Hi, re-Captcha is shown when the system detects that the person filling might be a bot or if the system detects an unusual traffic.

    May we know if the form is used inside a single IP address or in an office setting?

    Looking forward for your response.

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    Adam_Mark
    Answered on September 29, 2021 at 11:40 AM

    Hey Richie,

    This form can be used by anyone so it is not restricted to a single IP or range.

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    Richie_P
    Answered on September 29, 2021 at 01:00 PM

    Thank you for the information.

    Please note that the captcha is used as our anti spam measure.

    May we know if your having the reCaptcha showing when you submit the form?

    The user may try another network in filling the form.