time and date reflected in local time

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    leslie chan
    Asked on July 12, 2011 at 05:48 PM

    Hello Jotform,

    I am using a form in my online webstore to collective delivery information.  My store is for the Hong Kong market, and I would like to know when the form is submitted to the fulfillment agent, is the time and dateof the received form reflecting local HK time?  As I am based in Switzerland, I cannot tell what time is posted on all the confirmation emails since the email goes to several people in Europe and Hong Kong. 

    Many thanks,


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    Answered on July 12, 2011 at 09:58 PM


    Hi Leslie,

    It depends upon the recipient’s email server’s time-zone. If they have set their system time to local HK time, then yes, they have local time. But, if their server is set to different time-zone, or is located anywhere but HK, chances are their time is not synchronized. To be sure, just ask your fulfillment agents to set email time-zones to their local time. That should fix your problem.

    Hope this helps! If you do have further issues, please feel free to contact us again.  


    Albert JotForm Support