I need help with an error message.

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    gwc
    Asked on February 25, 2014 at 02:38 PM

    a client filling out my questionnaire that the following message and sent me a screenshot of it:

     

    "Authentication Failed:

    Your credentials could not be authenticated. You will not be permitted access until your credentials can be verified. This is typically caused by an incorrect username and/or password.

    If you are a guest, please click here to obtain a temporary guest ID and password."

     

    I do not have a login for the questionnaire. What would have caused this?

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    NeilVicente
    Answered on February 25, 2014 at 03:23 PM

    Hi,

    Can you please upload the screenshot on this site then paste the link here so we can further assist you with you problem?

    We'll look forward to your cooperation. Thanks!

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    gwc
    Answered on February 25, 2014 at 03:40 PM
    Done.
    Thanks,
    Gary
    Gary W. Carter, PhD, MT, CPA
    4445 West 77th Street, Ste 250
    Edina, MN 55435
    952.224.2888 | 952.224.2889 (fax)
    www.gwcartercpa.com | www.Form1040NR.com
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    NeilVicente
    Answered on February 26, 2014 at 04:55 AM

    Hi,

    After uploading the screenshot, copy the link then paste it on your next response.

    Thanks!