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  • Profile Image

    I need help with an error message.

    Asked by gwc on February 25, 2014 at 02:38 PM

    a client filling out my questionnaire that the following message and sent me a screenshot of it:


    "Authentication Failed:

    Your credentials could not be authenticated. You will not be permitted access until your credentials can be verified. This is typically caused by an incorrect username and/or password.

    If you are a guest, please click here to obtain a temporary guest ID and password."


    I do not have a login for the questionnaire. What would have caused this?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on February 25, 2014 at 03:23 PM


    Can you please upload the screenshot on this site then paste the link here so we can further assist you with you problem?

    We'll look forward to your cooperation. Thanks!

  • Profile Image

    Answered by gwc on February 25, 2014 at 03:40 PM
    Gary W. Carter, PhD, MT, CPA
    4445 West 77th Street, Ste 250
    Edina, MN 55435
    952.224.2888 | 952.224.2889 (fax)
    www.gwcartercpa.com | www.Form1040NR.com
    Pursuant to Treasury guidelines any tax advice contained in this
    communication does not constitute
    a formal opinion. Accordingly, any tax advice contained in this
    communication is not intended or
    written to be used, and cannot be used for the purpose of avoiding
    penalties that may be asserted
    by the Internal Revenue Service, or promoting, marketing. or recommending
    to another party any
    transaction or matter addressed herein. This advice was written to support
  • Profile Image
    JotForm Support

    Answered by NeilVicente on February 26, 2014 at 04:55 AM


    After uploading the screenshot, copy the link then paste it on your next response.