What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Submission Error Message: Getting an "Error refreshing the OAuth2 token, message:"Asked by utcompliance on February 25, 2014 at 06:36 PM
When submitting any form, an error message pops up. However, the form is still submitted. also, when approving a form with signature and trying to submit back, the same error message occurs. No e-mail notifications are sent upon submission. A screen shot of the error message is attached.
The forms listed below have all had this occur upon submission. No other forms have been submitted (or tested) since discovering this issue.
Team Travel Roster
Official Visit Checklist
January Varsity CARA Log Approval
I have tested your form:22337498200956 and it appears I received the message you describe as well.
I have made a clone of your form. And tested a submission. It went through without prompting any error after the submission was performed. Kindly try cloning my clone of your form. And test submitting once you have it on your account. If this works it may be possible to have the other forms to work on cloned versions of the form. I have tested other forms on your account, but it appears some do work without any errors appearing.
This is the URL if my cloned form:
Do let us know if the issue persists on the clone. Thank you.
I cloned your clone of the official visit checklist form and all is working properly. However, the same problem is still occuring with the team travel roster form. Below are the URL's of the 2 clones I made of the team travel roster form. They both result in the same error message, in the screen shot above, upon submission.
Thank you for contacting.
Just try to re-integrate your Google spreadsheet you must remove the integration then re-integrate back this should remove the error message. That error message is from google integration as discussed in this URL https://groups.google.com/forum/#!topic/fusion-tables-users-group/6kpdtB195KQ
Let us know if the issue still persist.