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    Submission Error Message: Getting an "Error refreshing the OAuth2 token, message:"

    Asked by utcompliance on February 25, 2014 at 06:36 PM

    When submitting any form, an error message pops up. However, the form is still submitted. also, when approving a form with signature and trying to submit back, the same error message occurs. No e-mail notifications are sent upon submission. A screen shot of the error message is attached.

     

    The forms listed below have all had this occur upon submission. No other forms have been submitted (or tested) since discovering this issue.

    Team Travel Roster

    Official Visit Checklist

    January Varsity CARA Log Approval

    Screenshot
    message still submitted attached same
  • Profile Image

    Answered by Cesar on February 25, 2014 at 09:17 PM

    I have tested your form:22337498200956 and it appears I received the message you describe as well. 

    I have made a clone of your form. And tested a submission. It went through without prompting any error after the submission was performed. Kindly try cloning my clone of your form. And test submitting once you have it on your account. If this works it may be possible to have the other forms to work on cloned versions of the form. I have tested other forms on your account, but it appears some do work without any errors appearing.

    This is the URL if my cloned form:

    http://www.jotformpro.com/form/4055825343696

    Do let us know if the issue persists on the clone. Thank you.

     

    Related Article:

    How-to-Clone-an-Existing-Form-from-a-URL

  • Profile Image

    Answered by utcompliance on February 26, 2014 at 12:06 PM

    I cloned your clone of the official visit checklist form and all is working properly. However, the same problem is still occuring with the team travel roster form. Below are the URL's of the 2 clones I made of the team travel roster form. They both result in the same error message, in the screen shot above, upon submission.

    http://jotformpro.com/form/40564602722954

    http://jotformpro.com/form/40564310913952

  • Profile Image

    Answered by jedcadorna on February 26, 2014 at 02:08 PM

    Hello,

    Thank you for contacting.

    Just try to re-integrate your Google spreadsheet you must remove the integration then re-integrate back this should remove the error message. That error message is from google integration as discussed in this URL https://groups.google.com/forum/#!topic/fusion-tables-users-group/6kpdtB195KQ

    Let us know if the issue still persist.