Form's number of submissions stuck at 0

  • Profile Image
    koneilqd
    Asked on September 30, 2021 at 06:58 AM

    Hello there, 

    The number of submissions doesn't show the correct amount of submissions as it should below the title on the general page.

    Please see the example images below that shows 0 submissions while there are 13 submissions so far.

    1.

    1632999240_61559748d206c_

    2.

    1632999283_615597736311b_

    Please advice me...

    Thanks in advance!

  • Profile Image
    Tommi_N
    Answered on September 30, 2021 at 12:34 PM

    1633019606_6155e6d68abf3_

    You are right. Seems that counter of your form is bugging. I have sent the report to our developer team to look at it.

    You will be messaged here in the thread once we have a fix or solution for the issue.

  • Profile Image
    koneilqd
    Answered on October 02, 2021 at 11:35 PM

    Thanks, I appreciate it and looking forward to hear from you...

  • Profile Image
    asli
    Answered on October 12, 2021 at 09:47 AM

    Hi,

    Sorry for the inconvenience caused. Thanks for reporting. This issue has been resolved. Please let us know if you need further assistance on this matter.

    Thank you.

  • Profile Image
    koneilqd
    Answered on November 24, 2021 at 04:09 AM

    Hi there :)

    How it has been resolved if nothing has changed? it still showing 0 submissions while there are 17 submissions so far.

  • Profile Image
    Nik_M
    Answered on November 24, 2021 at 07:26 AM

    It's 0 on my end as well. I'll ask our developers to check again.

  • Profile Image
    koneilqd
    Answered on November 24, 2021 at 11:27 PM

    Ok, thanks!

    Waiting for your response...