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    Transaction cannot be accepted - Authorize.net integration returning error

    Asked by atimelesstouch on February 26, 2014 at 08:42 AM

    I created a form using my authorize.net account. I went to test it out but it says that there is an error that I must fix the mistake and try again but I filled everything out?

     

    Error during transaction
    This transaction cannot be accepted. 

    Please go back and fix this
    Page URL:
    www.legacychangers.org

    authorize.net
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    JotForm Support

    Answered by TitusN on February 26, 2014 at 10:09 AM

    Hello,

    I see what you mean:

    Sorry about that - please get a new transaction key by following this guide, and re-integrate your form.

    Delete the current Authorize.net field, then add a new one with the new Transaction Key and API login ID

    Let us know if that helped.

     

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    Answered by atimelesstouch on February 26, 2014 at 01:30 PM
    i tried and it's still not working
    A Timeless Touch
    "Letting Artists Be Artists"
    Tanya Patxot
    Office: 540-300-1091
    info@atimelesstouch.org
    www.atimelesstouch.org
    God Owned, Servant Run
    ...
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    JotForm Support

    Answered by KadeJM on February 26, 2014 at 04:22 PM

    When you checked this on your end usually Authorize.NET will throw some sort of Error Code that is mixed in the Message with a string. If so then can you please provide us with that exact Error Code Message you were seeing on your end at the time? 

    Additionally, I tried to figure out which form you had this happen on but I am not yet sure which one it is so if you could provide us with a link directly to that form so we can help you troubleshoot it more then that would be very much appreciated.

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    Answered by atimelesstouch on February 26, 2014 at 04:40 PM
    It is the registration one https://secure.jotform.us/form/40338230509145 I
    see no error code?
    A Timeless Touch
    "Letting Artists Be Artists"
    Tanya Patxot
    Office: 540-300-1091
    info@atimelesstouch.org
    www.atimelesstouch.org
    God Owned, Servant Run
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on February 26, 2014 at 04:58 PM

    Please pardon my original response and thank you for the confirmation of that. I think I managed to find your form but I'm glad to see that I found the correct one so I appreciate that. Also at the time, I did not see my colleague's screenshot beforehand for some reason but at any rate I take it based on your above answer that's the same response you got.

    My first thought is that there may be some sort of configuration in your Authorize.NET account that probably is not set up correctly. The reason I say that is because when I ran the Test Integration on your form to check the connection to your Authorize.NET account it came back " This Transaction Cannot Be Accepted ". Please double-check your keys and your account Also make sure there are no spaces appearing if you are copying and pasting them.

    I will continue to try to figure out what is happening here to see if I can find the cause of the problem which may take some time so I will have to get back with you later about it once I know more.

    Resource:

    https://support.authorize.net/authkb/index?page=content&id=A569&actp=LIST

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    Answered by atimelesstouch on February 26, 2014 at 05:20 PM
    OK ill try again as I tested it and it configured fine
    A Timeless Touch
    "Letting Artists Be Artists"
    Tanya Patxot
    Office: 540-300-1091
    info@atimelesstouch.org
    www.atimelesstouch.org
    God Owned, Servant Run
    ...
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    Answered by atimelesstouch on February 28, 2014 at 04:10 PM
    Hello I contacted authorize dot net and they said everything is fine on
    there and I have tried and I got denied with the same message and I have
    had one other person call me that has tried to register and they cannot
    register either
    ...
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    JotForm Support

    Answered by Mike_T on February 28, 2014 at 05:05 PM

    This Transaction Cannot Be Accepted error usually means that your Authorize.net log in credentials are incorrect or your Transaction Key is not working.

    I have checked your https://secure.jotform.us/form/40338230509145 form, and received 'Integration successfully tested' message. That form should be ready to accept payments. Please also make sure that you use correct Authorize.Net API Login ID and Transaction Key on other payment forms.

    Thank you.

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    Answered by atimelesstouch on February 28, 2014 at 05:30 PM
    Yes they are all correct and I have contacted authorized at net is well I
    have no idea what's going on
    ...
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    JotForm Support

    Answered by TitusN on February 28, 2014 at 06:35 PM

    Hello,

    Thank you for being patient.

    We're also a little stumped - all the usual suspects of this error have been suggested by my colleages and ways of fixing the error.

    I have escalated your issue to our developers so that they can take a closer look.

    We shall update you upon any developments.

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    Answered by atimelesstouch on February 28, 2014 at 07:00 PM
    Thank you because I actually had another form with you guys and a client
    just called me and they have the same issue I'm so baffled
    ...
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    Answered by Cesar on February 28, 2014 at 11:29 PM

    Thank you for the additional input. Once we have additional information from the Dev Team. Anupdate will be made through your thread. Thank you.

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    JotForm Support

    Answered by NeilVicente on March 05, 2014 at 03:54 AM

    @atimelesstouch

    Are you still experiencing this issue? Does the error occur to ALL transaction attempts?

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    Answered by atimelesstouch on March 05, 2014 at 06:40 AM
    It was a merchant issue i disconnected the mobile swiper and then
    disconnected the whole account. Its back up but i have to test it.
    ...
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    Answered by ducartours on July 28, 2016 at 11:03 PM

    I am following this thread because I have the same issue. How was this resolved?
     
  • Profile Image
    JotForm Support

    Answered by liyam on July 29, 2016 at 01:47 AM

    Hello ducartours,

    There are a number of possibilities to why this error is happening. One of which is entering an incorrect API key and Transaction ID.  But in order to help you with your concern in a more detailed fashion, I'm moving your question to a new thread. We'll answer your concern there.

    Thanks for your understanding.