Integration with ItDUZZIt gives unauthorized access error

  • Profile Image
    stringtheory
    Asked on February 26, 2014 at 12:40 PM

    Hi

    I am trying to make a duzzit for my contact form I get this message :

    There was a problem. Could not activate the Cloud-to-Cloud integration. There was an error. 401 You're not authorized to use (/form/40564198215254/webhooks) 

    Could it be possible that I need to upgrade my account to be able to integrate itduzzit and jotform?

    Thank you!

  • Profile Image
    KadeJM
    Answered on February 26, 2014 at 03:53 PM

    How exactly do you currently have your itDUZZit configured? Where exactly are you finding the Integration Access Denied Error when you come across it? I checked the webhook integration with your connection from our end including a test on my testing account and I am not experiencing any issues nor am I finding it at the moment. So right now I think it may have possibly been a temporary issue. Can you please try this again now to double-check it on your end and let us know if you are still experiencing issues with this webhook?

  • Profile Image
    stringtheory
    Answered on February 26, 2014 at 04:01 PM

    Hi KadeJM - my issue was actully resolved by itDUZZit support team.

    They were able to figure out that the JotForm API has to be set to FULL ACCESS and not read it only.

    I switched it and all is good! Thanks

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    Jeanette
    Answered on February 26, 2014 at 04:57 PM

    Very happy to know all was sorted out

    Cheers!