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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Dropbox form doesn't work on iPad and iPhone.

    Asked by Patrick Cheung on July 13, 2011 at 10:59 AM

    Dropbox form is a great idea, but I found the "Upload a file" button of sample form doesn't work on iPad and iPhone (using Safari browser). Do you have any idea how can I make it work?

     

    Thank you very much for your help!

    Page URL:
    goo.gl/I9Zcv

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    Answered by allanftd on July 13, 2011 at 01:05 PM

    Hi Patrick,

    Thank you for sharing your concern. JotForm has been tested to work on an iPad or iPhone. However, if you intend to collect files using the form, there is a known issue regarding file upload button not working in these devices. To address this, you may find this forum thread helpful:

     

    http://www.jotform.com/answers/6343-Can-I-make-a-form-for-the-iPad-that-I-can-give-to-customers-to-complete

    Please try other iPad-compatible mobile browsers to check if the file upload button works there. Unfortunately, it is a limitation inherent to iPad and iPhone and we cannot do anything about it at the moment.

    In addition, being the owner of the forms, you may find the JotForm iPhone App very helpful in managing your forms, submissions, and other important information about your data.

    Hope this will still be helpful. Please let us know if you have any other concerns or questions. Thank you for using JotForm!

    JOTFORM SUPPORT