What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    When I try to pay, it says "the link you have used to enter the paypal system is invalid". can you further guide me?

    Asked by CZA on February 26, 2014 at 02:52 PM

    We are sending mass emails to our communities with classified ads. We are using reachmail for our mass emails. There is an option on the email for someone to submit an ad to appear on our classified ad emial. We are using JotForm as the link for someone to click onto to submit and ad and pay the $10 fee for their ad to appear on the next email. I am testing it to see if it works, and even though I copied the paypal link directly from our paypal account to the paypal JotForm wizard it comes up with"the link you have used to enter the paypal system is invalid"and when I click on our paypal link not through jotform, it goes to our paypal account.  Can you assist me or tell me where to go from here?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by TitusN on February 26, 2014 at 06:25 PM


    Thank you for contacting us.

    Just replace that link with your paypal account email, and the form should work as expected.

    Let us know if you hit a bump.