What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    A person said they submitted the form but I didn't receive it.

    Asked by aholleron on February 26, 2014 at 03:02 PM

    It seems like it is taking people to the Pay Pal page but then not submitting the form once they pay, because I received payment, but not the form.

    I tried to test it, but I couldn't without paying, even though in the past it would let you not pay but still submit the form, which I would like for it to able to do.

    If you could help me understand this, I would be so grateful!


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    JotForm Support Manager

    Answered by Jeanette on February 26, 2014 at 07:04 PM

    The submission should still go to your email inbox no matter if they do not pay and change their mind last minute

    I would recommend you to ask your email service provider for your emails  @liveoakcenteredh.com  to whitelist our domains:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com 
    ·        static-interlogyllc.netdna-ssl.com