A person said they submitted the form but I didn't receive it.

  • Profile Image
    aholleron
    Asked on February 26, 2014 at 03:02 PM

    It seems like it is taking people to the Pay Pal page but then not submitting the form once they pay, because I received payment, but not the form.

    I tried to test it, but I couldn't without paying, even though in the past it would let you not pay but still submit the form, which I would like for it to able to do.

    If you could help me understand this, I would be so grateful!

     

  • Profile Image
    Jeanette
    Answered on February 26, 2014 at 07:04 PM

    The submission should still go to your email inbox no matter if they do not pay and change their mind last minute

    I would recommend you to ask your email service provider for your emails  @liveoakcenteredh.com  to whitelist our domains:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com 
    ·        static-interlogyllc.netdna-ssl.com