What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account has been double charged for a few months. I think I have two subscriptions?

    Asked by bodybuddies on February 26, 2014 at 04:40 PM
    my account
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    JotForm Support Manager

    Answered by Jeanette on February 26, 2014 at 08:45 PM

    Upon checking your records, you are correct.

    The problem started when you updated CC info at Plimus. I've performed 1 refund to each CC

    Visa : 6905  and  MasterCard:1885

    From now on your MasterCard 1885  should be charged on the 26th of each month

    Cheers!