What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why won't your system allow me to insert my user name when I try to create an account?

    Asked by kathye on July 13, 2011 at 01:31 PM

    I've been able to add my email address and create a password, but the system won't allow me to create a user name.

    Page URL:
    aigtdesign.com

  • Profile Image

    Answered by allanftd on July 13, 2011 at 02:03 PM

    Hi Kathye,

    Welcome to JotForm and we apologize for the inconvenience. May we ask which username are you trying to use? Please ensure that it is not yet in use (an automatic system message will tell you this) and another user suggested that you may also try pressing the ALT key while typing your preferred username in the signup page. You may also try another web browser and let us know how it goes.

    We shall await your response so that we can assist your further. Thank you for your patience.

    JOTFORM SUPPORT