Why won't your system allow me to insert my user name when I try to create an account?

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    kathye
    Asked on July 13, 2011 at 01:31 PM

    I've been able to add my email address and create a password, but the system won't allow me to create a user name.

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    allanftd
    Answered on July 13, 2011 at 02:03 PM

    Hi Kathye,

    Welcome to JotForm and we apologize for the inconvenience. May we ask which username are you trying to use? Please ensure that it is not yet in use (an automatic system message will tell you this) and another user suggested that you may also try pressing the ALT key while typing your preferred username in the signup page. You may also try another web browser and let us know how it goes.

    We shall await your response so that we can assist your further. Thank you for your patience.

    JOTFORM SUPPORT