What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to change upload file size?

    Asked by yofili on February 27, 2014 at 04:43 AM

    Hi,

    I am a paid customer.  I built a form where users can upload photos.  I keep hearing from users that for some reason they keep getting many errors. They tell me it could be because of the photos.

    So my question: Is there a limit in the size of photos that users can upload??  For example in my of my forms I allow five uploads of photos per form. So what is the total limit?  Is it possible to increase the size?

     

    THANK YOU KINDLY IN ADVANCE!

    Page URL:
    http://yofili.co/advertise.html

    My Forms size uploads upload photos
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 27, 2014 at 09:41 AM

    Hello yofili,

    Yes, there is a limit on the file size you can upload. By default, you can only upload 1 MB of files and you can change this size limit as well. The following guide should help you:  http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    You can also specify which file type / format you want to allow your users to upload. The following guide should help you:  http://www.jotform.com/help/29-Upload-Field-Allowed-File-Types

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by gkaybiz on February 27, 2014 at 09:50 AM
    THANK YOU SO MUCH!
    THe 1GB max upload size for JotForm is it per form or per month?
    Thank you so much again!
    :-)
    Date: Thu, 27 Feb 2014 09:41:49 -0500
    To: help@yofili.co
    Subject: Re: How to change upload file size?
    ...
  • Profile Image

    Answered by gkaybiz on February 27, 2014 at 10:00 AM
    Another question... does the upload size impact my monthly plan in any way???
    ...
  • Profile Image

    Answered by Carina on February 27, 2014 at 01:22 PM

    Well depending on the plan subscribed you have a monthly available space. You can check better the limits here. When a file is uploaded it is uploaded into your account, so it uses part of this available space. In the case of the free accounts, they have 100Mb available space per month, so the total of uploaded files into that account cannot exceed this limit.

    Kindly let us know if you need more assistance.

     

  • Profile Image

    Answered by gkaybiz on February 27, 2014 at 01:30 PM
    Thank you very much!
    How do I clear the space after each form is submitted?
    Do I just delete it?
    Is that a good way to make sure I do not go over the limit?
    THANK YOU AGAIN!!!
    :-)))
    Date: Thu, 27 Feb 2014 13:22:58 -0500
    To: help@yofili.co
    Subject: Re: How to change upload file size?
    ...
  • Profile Image

    Answered by Carina on February 27, 2014 at 03:27 PM

    Delete submissions is an option, but perhaps you can use dropbox integration for example, to export files.

    You can check our guide for more details.

    http://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    If you need further assistance, please let us know.

  • Profile Image

    Answered by gkaybiz on February 27, 2014 at 04:00 PM
    Hi,
    Sorry I still did not understand... Why would I want to use Dropbox? What is it?
    From what I understood Jotform gives me 1 GB of storage space? And Dropbox only 300mb!
    And if I delete the forms in Jotform I will save space? right?
    Where does it show how much space I have used in Jotform?
    Please explain a bit more....
    thank you!
    Date: Thu, 27 Feb 2014 15:27:16 -0500
    To: help@yofili.co
    Subject: Re: How to change upload file size?
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_T on February 27, 2014 at 06:32 PM

    On your 'yofili' premium account you have a 10GB total storage limit, and you can accept up to 1GB of data per submission.

    You can check your Upload space quota through account menu and account usage page.

    Dropbox can be used as a backup solution for example.

    Please feel free to contact us if you need any further assistance.