form not appearing on mobile

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    northco
    Asked on February 27, 2014 at 08:58 AM

    Hi Guys-

     

    I created a registration form for my soccer club.  I embedded the widget on my site www.cuyahogavalleysoccer.com.  It works fine from a computer however it does not appear on mobile devices.  Please advise.

     

    Thanks,

     

    Larry Zajac

    440-263-8979

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    EltonCris
    Answered on February 27, 2014 at 12:26 PM

    Hi,

    Sorry but I can't find the form on your site. May we know which page we can find the form or can you provide the exact site URL from where the form is embedded? But first, please try to re-embed the form using iframe code. This might fixed the problem.

    Please let us know if the issue persists after that. Thanks!

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    EltonCris
    Answered on February 27, 2014 at 12:28 PM

    Sorry, I just found the form here: http://www.cuyahogavalleysoccer.com/register/. Would you mind trying the iframe embed code? This might help.

    We'll await your updates.

    Regards!

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    northco
    Answered on February 27, 2014 at 12:30 PM
    What is that?
    Larry Zajac
    440-263-8979
    ...
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    EltonCris
    Answered on February 27, 2014 at 12:35 PM

    That's another type of embed code, though the form loads in an iframe container which help protect the form from any script conflicts. Please follow this guide on how to take your form's iframe embed code. http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know should you have further questions.

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    northco
    Answered on February 27, 2014 at 12:40 PM
    Sorry. Just saw 1st email. Ok. I will try it. Thanks.
    Larry Zajac
    440-263-8979
    ...
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    northco
    Answered on February 28, 2014 at 01:20 PM
    I tried the I frame. Still doesn't show up when looking on a mobile device.
    Thanks,
    Larry Zajac
    ...
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    EliezerN
    Answered on February 28, 2014 at 03:50 PM

    Thanks for your confirmation.

    I was able to reproduce the issue from my side, this is what I got: 

    However, as you can see in the screenshot neither the Make a Payment section appears complete. So, I think the issue is not with the form itself, but with the mobile response view of your webpage. It seems that you need to increase the height of your main block for mobile view, that way it will display all the content including the form.

    So, please try increasing the height of the main red block of your webpage and if that  does not work, do not hesitate to contact us.

    Thanks